Right of Withdrawal
If you have ordered goods via our portal, the following cancellation policy applies:
Right of Withdrawal
You have the right to cancel this contract within fourteen days without giving reasons. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
To exercise your right of withdrawal, you must inform us — autarc GmbH, Hoppestr. 31, 13409 Berlin, Germany, hello@autarc.energy — of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal period, it is sufficient that you send the notification that you have exercised your right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you cancel this contract, we will reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within thirty days from the day on which we receive notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used for the original transaction, unless something else has been expressly agreed with you; under no circumstances will you be charged for this repayment.
You must return or hand over the goods to us, autarc GmbH, Hoppestr. 31, 13409 Berlin, immediately and in any case no later than thirty days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. We bear the costs of returning the goods. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
Please note:
The right of withdrawal expires in the case of a contract for the delivery of digital content that is not on a physical data carrier when we have begun to execute the contract after you have expressly agreed that we will begin to execute the contract before the expiry of the withdrawal period and that you have confirmed your knowledge that you lose your right of withdrawal as a result of your consent at the start of the execution of the contract.
End of the cancellation policy for goods.
If you have ordered digital products and content via our portal, the following cancellation policy applies:
Right of Withdrawal
You have the right to cancel this contract within fourteen days without giving reasons. The cancellation period is fourteen days from the date of conclusion of the contract.
To exercise your right of withdrawal, you must inform us — autarc GmbH, Hoppestr. 31, 13409 Berlin, Germany, hello@autarc.energy — of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal period, it is sufficient that you send the notification that you have exercised your right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you cancel this contract, we will reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within thirty days from the day on which we receive notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used for the original transaction, unless something else has been expressly agreed with you; under no circumstances will you be charged for this repayment.
You must return or hand over the goods to us, autarc GmbH, Hoppestr. 31, 13409 Berlin, immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. We bear the costs of returning the goods. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
Special notes:
When purchasing digital products or content, your aforementioned right of withdrawal expires when we have begun to execute the contract after you
- have expressly agreed that we will start executing the contract before the objection period expires, and
- You have confirmed that you lose your right of withdrawal as a result of your consent at the start of the execution of the contract.
End of the cancellation policy for digital products.
Sample withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
— On
autarc GmbH
Hoppestrasse 31
13409 Berlin
Germany
hello@autarc.energy
www.autarc.energy
— I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*) /the provision of the following service (*)
— Ordered on (*) /received on (*)
— Name of consumer (s)
— address of consumer (s) — signature of consumer (s) (only if notified on paper)
— Date (*)
Delete what is incorrect.
End of sample withdrawal form
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